Contacting Us - If after a significant business disruption you cannot contact us as you usually do at 1-800-452-4528 or through any other direct number, Bloomberg's or regular email, you should call our alternative number 1-800-388-6626 or go to our web site at www.gmpsecurities.com. If you cannot access us through either of those means, you should contact our clearing firm, Pershing LLC at 1-201-413-3635. This line will have a recorded instruction as to how to access funds or securities. For additional information about how to contact Pershing, when all else fails, please select the home page on www.pershing.com and thereafter you may call 1-213-624-6100 extension 500, an alternate Pershing number for recorded instructions.
Pershing will process closing security transactions upon receipt of written instructions that must include the following information:
Note: All orders will be handled as market orders.
Instructions to Pershing must be in writing and transmitted via facsimile or postal services as follows:
P.O. Box 2065
Jersey City, New jersey 07303-2065
Fax number 1-201-413-5368
Our Business Continuity Plan - We plan to quickly recover and resume business operations after a significant business disruption and will respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data back-up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, Pershing LLC, maintains a business plan which includes geographically dispersed data centers and alternate processing facilities. All their operational facilities are equipped for resumption of business and are tested. Pershing's recovery time objective is 4 hours depending upon the availability of external resources.
Varying Disruptions - Significant business disruptions can vary in their scope. The disruption might affect only our firm, or a single building housing our firm, or the business district where our firm is located, or the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. It is our intention to continue in business, transfer operations to our clearing firm if necessary, and notify you through our web site at www.gmpsecurities.com or through messages recorded on our customer emergency number, 1-800-388-6826. However, if the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customers' prompt access to their funds and securities.
For more information - If you have questions about our business continuity planning, you can contact us at 1-212-867-7959 or at www.gmpsecurities.com or at our customer emergency number 1-214-387-0255.
The firm's business continuity strategy is designed to enable us to meet our existing obligations to our clients and customers even in the event of an emergency or significant business disruption. The plan is designed to work in many different emergency situations; but these events are, by their nature, unpredictable and it is impossible to anticipate every scenario that could cause a business disruption. Furthermore, GMP Securities, LLC has no control over the various entities that we must rely upon in the event of an emergency.